MMI Holdings: Contact Centre Learnership Programme 2018

Location: Cape Town

The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.

WHAT YOU’RE GOING TO DO

  • Conducting themselves as employees of MMI Holdings according to Company values
  • Displaying a willingness to learn corporate values and technicalities
  • Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings
  • Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compiling a Portfolio of Evidence for submission to SETA
  • Completing logbooks for work-based learning
  • Achieving the required level in formative and summative assessments
  • Demonstrating commitment to working in the medical scheme industry
  • Demonstrating skills in using the company’s systems
  • Showing understanding of the operational processes

REQUIREMENTS

  • Completed Grade 12 Certificate
  • Passed Mathematics or Mathematics literacy with minimum 40%
  • Passed English and another SA language with a minimum of 40%
  • Computer Literacy as “Advantageous”
  • Unemployed and can commit 12 months to the programme
  • People with disabilities are encouraged to apply

WHAT YOU’LL NEED:

  • Successful candidates must be South African citizens between the ages of 18 and 35 years
  • Successful candidates must be available from 1 February 2018 to 31 January 2019
  • Successful candidates must be able to commute to the workplace on their own
  • Successful candidates should not be studying fulltime for the duration of the learnership
  • Successful candidates must not have completed the same learnership previously

COMPETENCIES REQUIRED

  • Ability to work under pressure while being client centric at all times
  • Assertive and good communication skills with the ability to access and use information
  • Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
  • Self-management and results-driven behaviour with attention to detail and high levels of accuracy

MORE POINTS TO PONDER

  • Shortlisted candidates will be subjected to the following statutory checks:
    • ITC
    • Criminal
    • Qualifications
    • Character References
  • Psychometric assessments will be part of the selection criteria.
  • Qualifications must be attached to the application.
  • Only online applications submitted via our Careers page will be considered
  • Should you not be contacted within two weeks, please consider your application unsuccessful
  • This opportunity is not open to recruitment agencies and we reserve the right not to fill the vacancy.

How To Apply

Apply Onlien for the MMI Holdings: Contact Centre Learnership Programme 2018


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